Utilities Assistance

BRAILLE MARKINGS

1-800-743-5000

www.pge.com

Description: Appliance controls are marked with Braille points for sight impaired customers.

CARE (formerly LIRA)

1-866-743-2273

www.pge.com

Description: 20% discount on monthly bills to qualified low-income customers.

ENERGY PARTNERS PROGRAM

1-800-933-9555

www.pge.com

Description: Provides free insulation and other home improvements to people on fixed incomes.

EXEMPTIONS FROM DIRECTORY ASSISTANCE CHARGES

1-800-772-3140 or your local service provider

Description: Persons having difficulty using the phone book to find numbers may qualify for exemptions from Directory Assistance charges for home services, customers complete a form.

HOME ENERGY ASSISTANCE PROGRAM (HEAP)

(559) 263-1135            Fresno

(559) 673-9173            Madera

1-800-433-4327

www.pge.com

Description: Provides one payment per year for low-income homeowners and renters for energy costs. (Includes propane)

MEDICAL BASELINE PROGRAM

1-800-743-5000

www.pge.com

Description: Customers with certain disabilities may qualify for medical quantities above baseline for heating and air conditioning.

PACIFIC GAS & ELECTRIC COMPANY (PG&E)

1-800-743-5000

www.pge.com

Description: Customer service and billing.  Customer must have account number, social security number and address available when calling.

PACIFIC GAS & ELECTRIC COMPANY (PG&E)

Non English access telephone numbers

Chinese-speaking service representative

1-800-893-9555

Spanish-speaking service representative

1-800-660-6789

Vietnamese-speaking service representative

1-800-298-8438

PUBLIC UTILITIES COMMISSION (PUC)

1-800-649-7570

www.cpuc.ca.gov

Description: Regulates privately owned electric, telecommunications, natural gas, water and transportation companies in addition to household goods movers and rail safety.

RELIEF FOR ENERGY ASSISTANCE THROUGH COMMUNITY HELP     (REACH)

(559) 233-3057            Fresno

(559) 673-9173            Madera

www.tsagoldenstate.org

Description: Administered by the Salvation Army; provides emergency payment of energy bills for low income persons with inability to pay bills, once every three years, assistance for Fresno City residents only. By appointment only. Call Monday to Thursday.

SENIOR DISCOUNT GARBAGE PROGRAM

(559) 621-1452

Hours: Monday - Friday, 8:00 am- 6:00pm

Description: Age 62 and older, discount based on income, call for application. City of Fresno residents only.

TARGET CUSTOMER APPLIANCE PROGRAM (TCAP)

1-800-933-9555

www.pge.com

Description: Program provides very limited assistance to low-income homeowners by replacing older working refrigerators (10 years or older) at no cost. Only the neediest customers will receive help as supplies are limited.

THIRD PARTY NOTIFICATION

1-800-743-5000

www.pge.com

Description: Program provides duplicate copy of PG&E bill to third party (relative or friend) enabling them to assist in keeping track of energy bill payments.

UNIVERSAL LIFELINE TELEPHONE SERVICE

1-800-310-2355 or your local service provider

Description: Offers low-income customers substantial savings on telephone, service.