Consumer
Information
American Association of Retired Persons
AARP - MEMBERSHIP INFORMATION
1-888-687-2277
www.aarp.org
AARP - California office - Membership Information
1-866-448-3614
www.aarp.org
AARP 55 ALIVE MATURE DRIVERS PROGRAM
1-888-227-7669
Description: Classes are held at various sites, call for times and locations.
AARP Mobile Unit (van)
230-2701
AARP GRANDPARENT INFORMATION CENTER
(559) 230-2701 or 1-866-448-3615
www.aarp.org
Description: Offers resources for grandparents of all types – those living close by or long distance, grandparents raising grandchildren, step grandparents, or those with visitation issues.
CALIFORNIA PUBLIC UTILITIES COMMISSION
CALIFORNIA PUBLIC UTILITIES COMMISSION
1-800-649-7570
www.cpuc.ca.gov
Write: CPUC Consumers Affairs
505 Van Ness Ave., San Francisco, CA 94102
Description: Assists with telecommunications, energy and water service complaints.
TRANSPORTATION - CONSUMER PROTECTION AND SAFETY DIVISION
1-800-894-9444
www.cpuc.ca.gov
Write : CPUC Utility Complaint Intake Unit, Transportation Enforcement Section – Consumer Protection and Safety Commission
505 Van Ness Ave., 2nd Floor, San Francisco, CA 94102
Description: Assists with complaints about a passenger carrier.
UTILTY SAFETY BRANCH
1-800-755-1447
www.cpuc.ca.gov
Write: CPUC Utility Safety Branch
505 Van Ness Ave., San Francisco, CA 94102
Description: Assists with safety regulations concerning public safety of gas, electric, cable, phone and mobile home parks.
Consumer Miscellaneous Programs
CENTENARIAN GREETINGS FROM THE GOVERNOR
Mail to:
Correspondence Unit
State Capitol Building
Sacramento, CA 95814
Eligibility: For people 100 years or older. Allow at least three weeks.
Include: Name / Date of Birth / Address
PERSONAL CENSUS SERVICE
www.census.gov
Mail to:
U.S. CENSUS BUREAU
PO Box 1545
Jeffersonville, IN 47131
Description: Census Bureau for lost personal records, i.e.: birth certificates, death certificates.
PERSONAL GREETINGS FROM THE PRESIDENT
1-202-456-5447
FAX - 1-202-395-1232
www.whitehouse.gov/greeting
Or mail to:
Greetings Office
The White House
Attn: Greetings Office
Washington, D.C. 20502-0039
Hours: 9:00 - 5:00pm, Monday – Friday, Eastern Time
Eligibility:
Over 80 years old or couples married for 50 years or more. Allow 6 weeks for delivery. Clearly written or typed
Include:
Name(s)-Mrs., Ms., Mr., Dr. & etc.
Age or year married
Address
Daytime phone number
BETTER BUSINESS BUREAU
4201 W. Shaw, #107, Fresno CA 93722
222-8111
www.bbb.org
Hours: 9:00 - 4:30pm, Monday – Friday
Eligibility: None
Fee: None
Area Served: Fresno, Inyo, Kings, Madera, Mariposa,
Merced, Mono, Tulare and Bakersfield
Transportation: None
Wheelchair Accessible: Yes
Languages: Spanish
Description: To file complaints or to learn of complaints regarding local businesses.
BUREAU OF AUTOMOTIVE REPAIR
(559) 445-5015
4152 W. Swift Ave., Suite 104, Fresno, CA 93722
Hours: 8:00 - 5:00pm, Monday – Friday
Eligibility: None
Fee: None
Area Served: Central San Joaquin Valley
Application Procedure: Call to request a complaint form
Transportation: No
Wheelchair Accessible: Yes
Languages: Spanish
Description: Receives auto repair and smog check complaints. Vehicle that do not pass smog test can be retired for up to $1000.
CALIFORNIA DEPARTMENT OF AUTOMOTIVE REPAIR
SMOG CHECK ASSISTANCE PROGRAM
1-866-272-9642
www.smogcheck.ca.gov
Description: Smog repair assistance and vehicle retirement programs
CALIFORNIA DEPARTMENT OF FINANCIAL INSTITUTIONS
1-800-622-0620
www.dfi.ca.gov
Description: Consumer inquiries or complaints about state chartered banks, credit unions, and other state regulated institutions.
CONTRACTORS STATE LICENSING BOARD
3374 E. Shields Ave., Room E-17, Fresno, CA 93726
1-800-321-2752
www.cslb.ca.gov
(559) 445-5281
Hours: 8:00 - 5:00pm, Monday – Friday
Eligibility: None
Fee: None
Area Served: Fresno, Kern, Tulare, Kings, Mono, Inyo, Madera, Mariposa, and Merced counties
Application Procedure: Call for information
Transportation: No
Wheelchair Accessible: Yes
Languages: Spanish
Description: Handles investigations from in the area listed and on-line file complaint.
COUNTY CLERK - Fresno County
(559) 488-3476
To obtain copies of birth, marriage, death certificates.
COUNTY CLERK – Madera County
675-7703
To obtain copies of birth, marriage, and death certificates.
Dealership complaints
(559) 488-4024
To file complaints against car dealerships and DMV Investigations.
DEPARTMENT OF CONSUMER AFFAIRS
1625 N. Market Blvd., #N112, Sacramento, CA 95838
1-800-952-5210
www.dca.ca.gov
Description: Handles complaints regarding vehicle repairs, smog checks, cosmetology, credit cards, laws protecting consumers, prizes & lotteries, retail, tenant-landlord and more.
DEPARTMENT OF MOTOR VEHICLES
655 W. Olive Ave, Fresno, CA 93728
1-800-777-0133
2103 Shaw Ave., Clovis, CA 93611
1-800-777-0133
6420 N. Blackstone, Fresno, CA 93710
1-800-777-0133
www.dmv.ca.gov
Hours: 8:00 - 5:00pm, Monday – Friday, extended hours at some offices
Eligibility: 15½ years and older
Fee: Varies
Area Served: State of California
Application Procedure: Telephone or in person
Transportation: No
Wheelchair Accessible: Yes
Languages: All languages
Description: Driver and auto licensing.
DEPARTMENT OF REAL ESTATE
(559) 445-5009
Description: To file complaints against real estate agents/companies.
FRESNO-MADERA AREA AGENCY ON AGING
3837 N. Clark St., Fresno, CA 93726
(559) 453-4405 or 1-800-510-2020
www.fmaaa.org
Email - services@fmaaa.org
Area Served: Fresno and Madera counties
Description: Plans, coordinates and advocates a comprehensive delivery system to meet the needs of people 60 years and older. Provides information about services available to seniors and disabled individuals.
FRESNO-MADERA OMBUDSMAN PROGRAM
(559) 224-9177
www.valleycrc.org/ombudsman.htm
3845 N. Clark Ave., #201, Fresno, CA 93726
Description: Advocates for residents of long term care facilities.
FUNERAL CONSUMERS ALLIANCE OF CENTRAL CA
P.O. Box 101, Fresno, CA 93707
(559) 268-2181 or (559) 291-3818
Description: Provides consumer information and assures simplicity and fair charges for after death services.
HEALTH MAINTENANCE ORGANIZATION (HMO) HOTLINE
1-800-400-0815 or 1-888-466-2219
www.hmohelp.ca.gov
Description: For consumer complaints against HMO insurance agencies.
PROPERTY TAX POSTPONEMENT FOR SENIOR CITIZENS
BLIND OR DISABLED
1-800-952-5661
www.sco.ca.gov
Description: Seniors 62+ or disabled may qualify for a program that postpones property taxes.
VOTER SERVICES
(559) 488-3246
2221 Kern St., Fresno, Ca 93721
Tax Assistance
CENTRAL CALIFORNIA LEGAL SERVICES
(559) 570-1200 or 1-800-675-8001
www.centralcallegal.org
1401 N. Fulton, suite 700 Fresno CA, 93721
Hours: Call for days and times of tax clinics
Eligibility: Low income Fresno County residents
Fee: None
Area Served: Fresno County
Application Procedure: Call for appointment
Transportation: No
Wheelchair Accessible: Yes
Languages: Call for information
Description: Free legal assistance to low income clients, includes help with examinations or audits, collections, appeals, innocent spouse relief and earned income tax credit.
INTERNAL REVENUE SERVICE (IRS)
1-800-829-3676 Forms / Publications
1-800-829-4477 Information / Refunds
1-800-829-1040 Problem Resolution
www.irs.gov
TAX AIDE PROGRAM/VITA PROGRAM (AARP)
(559) 453-4405 or 1-800-510-2020
Hours: Call the Fresno-Madera Agency on Aging, Senior Information & Assistance Program for days and times of tax clinics.
Eligibility: Seniors 50 years and older and low-income Fresno and Madera County residents
Fee: None
Area Served: Fresno and Madera counties
Application Procedure: Call for appointment between February through April
Transportation: No
Wheelchair Accessible: Yes
Languages: Call for information
Description: Trained AARP volunteers help those eligible to file simple tax returns
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